Import recipients
Moosend lets you import your email recipients by pasting data, using TXT, CSV or Excel files and through available plugins.
Moosend lets you import your email recipients by copying and pasting data, using TXT, CSV, or Excel files and through available plugins.
When importing, Moosend ensures that your email list is free from any duplicates or unsubscribed members. If you notice a decrease in the number of members on your list, it is likely due to Moosend system checks.
The available import methods are described in the following sections.
Import using a TXT or CSV file
You can import your email list contacts using files of the .csv or .txt type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility.
To import contacts using a CSV or TXT file:
On the menu bar, click Audience > Email lists.
Click the name of the email list that you want to add contacts to.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Import Members into List and click Select.
In the pop-up dialog that appears, navigate to the CSV/TXT File option and click Select.
On the Data selection tab, click Browse and select the file that you want to import.
Note
If the separator in your file is not a tab, a comma, a semicolon, or a pipe delimiter, you must enter it in the Enter a custom separator field.
If you have the consent from all subscribers on the list through the double opt-in process, select the Yes, add them as verified, I do have consent from these members check box and click Next.
On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the import process has been completed. Click Import to start the process.
A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the import operation started or finished, and how many contacts were imported.
Import using an Excel file
You can import your email list contacts using files of the .xls or .xlsx type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility.
To import contacts using an Excel file:
On the menu bar, click Audience > Email lists.
Click the name of the email list that you want to add contacts to.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Import Members into List and click Select.
In the pop-up dialog that appears, navigate to the Excel File option and click Select.
On the Data selection tab, click Browse and select the file that you want to import and click Next.
If you have the consent from all subscribers on the list through the double opt-in process, select the Yes, add them as verified, I do have consent from these members check box and click Next.
On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the import process has been completed. Click Import to start the process.
A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the import operation started or finished, and how many contacts were imported.
Import contacts by copying and pasting
Moosend lets you import contacts by copying and pasting the data. You can quickly import up to 500 members using this method. If your list exceeds the 500 members limit, you can use other available import methods.
To import contacts by pasting text:
On the menu bar, click Audience > Email lists.
Click the name of the email list that you want to add contacts to.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Import Members into List and click Select.
In the pop-up dialog that appears, navigate to the Paste Text option and click Select.
On the Data selection tab, paste your list of contacts and click Next.
Note
Use one contact per line and commas ( , ) to separate the fields of each contact on your list.
If you have the consent from all subscribers on the list through the double opt-in process, select the Yes, add them as verified, I do have consent from these members check box and click Next.
On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the import process has been completed. Click Import to start the process.
A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the import operation started or finished, and how many contacts were imported.
Import using the Google Contacts plugin
Moosend lets you import your contacts using the Google Contacts plugin.
Note
Another way to import contacts from Google is through Integrations.
To import contacts using the Google Contacts plugin:
On the menu bar, click Audience > Email lists.
Click the name of the email list that you want to add contacts to.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Import Members into List and click Select.
In the pop-up dialog that appears, navigate to Google Contacts plugin and click Select.
Click Connect your Google account and enter your Google credentials.
Click Allow to complete the authentication step.
On the Data selection tab, select how you want to import your contacts' data:
No, import everything - import all the fields in your contacts list.
Yes, I want to import from a list of filters - select which contact groups to import.
If you have the consent from all subscribers on the list through the double opt-in process, select the Yes, add them as verified, I do have consent from these members check box and click Next.
On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the import process has been completed. Click Import to start the process.
A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the import operation started or finished, and how many contacts were imported.
Import using the Salesforce plugin
Moosend lets you import your contacts using the Salesforce plugin.
Note
Another way to import contacts from Salesforce is through Integrations.
To import contacts using the Salesforce plugin:
On the menu bar, click Audience > Email lists.
Click the name of the email list that you want to add contacts to.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Import Members into List and click Select.
In the pop-up dialog that appears, navigate to Salesforce plugin and click Select.
Click Login with your account and enter your Salesforce credentials.
Click Allow to complete the authentication step.
On the Data selection tab, select which contact fields to import.
If you have the consent from all subscribers on the list through the double opt-in process, select the Yes, add them as verified, I do have consent from these members check box and click Next.
On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the import process has been completed. Click Import to start the process.
A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the import operation started or finished, and how many contacts were imported.