Manage your subscription plans and credits
Overview of managing your Moosend subscription plans and credits.
In Moosend,you have the option to choose between a subscription plan or credits or you can both, depending on what best suits your email campaign needs. Once you've made your purchase, you're free to upgrade, view, downgrade, or cancel your plan at any time. If you're looking for a custom enterprise plan, feel free to reach out, and we'd be happy to provide a quote.
Purchase a subscription plan
You can choose a Moosend subscription plan that suits your business needs, and you can use a credit card or PayPal account to purchase a plan.
To purchase a subscription plan:
On the menu bar, click More > Billing.
On the menu on the left, click Plans & credits.
In the Plans & credits section, click Subscription plans.
Select a subscription plan and click Purchase.
On the Checkout page, check the details of your selected plan.
If you have already added a payment method, you can select your preferred payment method and go to the last step.
If you haven't added any payment method yet, click Add new.
Click Card or PayPal depending on what payment method you want to add.
In the Add payment method dialog, fill out the details and then click Validate details and complete payment.
Click Checkout to complete your purchase. An invoice is sent to you with your billing information.
Upgrade your subscription plan
If you're currently subscribed to a plan, you have the flexibility to upgrade at any time, whether you're on a monthly subscription or a credit plan. If you choose to upgrade your monthly plan mid-billing cycle, you'll enjoy the benefits of the higher subscriber limit right away, with a prorated charge applied to your next bill. Similarly, when you upgrade from a credit plan to a monthly/annual plan, the monthly/annual billing will begin immediately.
To upgrade your subscription plan:
On the menu bar, click More > Billing.
In the Overview section, click Change plan.
Select a subscription plan and click Upgrade.
On the Checkout page, check the details of your selected plan:
The amount on the left shows you the monthly price of your upgraded plan, which will take effect on your next billing date.
If you have already added a payment method, you can select your preferred payment method. If you haven't added any payment method yet, click Add new.
Click Checkout to complete your purchase. An invoice is sent to you with your billing information.
Downgrade your subscription plan
The downgrade to your plan will take effect at the start of the next billing cycle, and please note that prorated adjustments will not be applied.
To downgrade your subscription plan:
On the menu bar, click More > Billing.
In the Overview section, click Change plan.
Select a subscription plan and click Downgrade.
On the Checkout page, check the details of your selected plan:
The amount on the left shows you the monthly price of your downgraded plan.
If you have already added a payment method, you can select your preferred payment method. If you haven't added any payment method yet, click Add new.
Click Checkout to complete your purchase. An invoice is sent to you with your billing information.
Purchase credits
Moosend gives you the option to purchase credits instead of a monthly, biannual or annual plan. With credits, you are only charged for what you actually use. One credit allows you to send one campaign to a single address and credits do not expire.
To purchase credits:
On the menu bar, click More > Billing.
On the menu on the left, click Plans & credits.
In the Plans & credits section, click Credits.
Using the slide bar, select the number of credits you want to purchase and click Continue to payment.
On the Checkout page, check the details of your credits.
If you have already added a payment method, you can select your preferred payment method and go to the last step.
If you haven't added any payment method yet, click Add new.
Click Card or PayPal depending on what payment method you want to add.
In the Add payment method dialog, fill out the details and then click Validate details and complete payment.
Click Checkout to complete your purchase. An invoice is sent to you with your billing information.
Request a quote for a custom plan
If you require a subscription plan that is tailored to your specific business needs, you can request a quote for a custom enterprise plan.
To request a quote for a custom plan:
On the menu bar, click More > Billing.
In the Overview section, click Change plan.
Navigate to the custom enterprise plan and click Request a quote.
Fill out the details in the form and click Submit. The Moosend solutions team will get in touch shortly with you with a quote for your personalized plan.
View your active subscribers or credits
It can be useful to check the total number of active subscribers or the remaining credits in your account to optimize your usage in your future campaigns.
To view your active subscribers or credits:
On the menu bar, click More > Billing.
In the Overview section, in the Your unique active subscribers, view the total number of unique and active subscribers you have. Below this number, you'll see the number of subscribers remaining in your plan.
Note
Any recent changes made to your subscriber list, such as importing or unsubscribing, may take 5 to 10 minutes to reflect accurately in your account. During this time, the numbers displayed might not match the actual number of your unique subscribers.
In the Credits section, view the number of credits you spent in the previous month and the total available credits in your account.