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The DNS record verification process

Abstract

Improve email deliverability by setting up SPF, DKIM, and DMARC records.

In Moosend, the DNS records are re-verified each time a user does the following actions:

  • During the sender domain verification, on the Set up DNS records page, the user clicks Verify DNS records.

  • In the campaign wizard, when the user adds a sender and clicks Next.

Verification takes place for both DKIM, SPF, and DMARC at once, so if one record cannot be verified, verification fails and you will receive an error message.

If there is a subdomain, and it cannot be verified, then its parent domain is also checked. If that parent domain can be verified, then the subdomain is verified as well. It also checks if the domain contains spfa.mailendo.com or its IP addresses, and if it does, then the record is verified.

Note

If you have senders on a verified domain and then change the domain settings or delete a DNS value outside of Moosend, for example, on your website or domain management system, all the senders on that domain will become unverified, and you will need to re-verify the domain.

Verified DNS records keep the verified status for 48 hours. After this time, you can re-verify the records again.

You can also verify your DNS records using external tools.